Let’s Make Them Meaningful!
Gone are the days of reacting to customer feedback. With user behavior rapidly evolving in recent years, leveraging VOC data and user analytics can only be seen as a piece of the puzzle. Meaningful experiences come from proactively exceeding customer expectations by understanding their motivations and strategically guiding them on their journey. As an experience researcher and strategist, I support organizations by connecting with their customers on a level that goes beyond typical market research to avoid painpoints before they happen.
companies i’ve worked with
Best Buy
3M
Branch
Phoenix Service Corporation
Gaard One
UXPA - MN
Products and services
Ecommerce Websites & Mobile Apps
Omnichannel Retail Services
Membership Programs
Marketing Websites
Internal Employee Tools/Systems
Augmented Reality
Conversational Artificial Intelligence
In-store POS Services
industries
Retail
Consumer Healthcare
Government Systems
Financial Services
Industrial Manufacturing
B2B
B2C
My Path Wasn’t Linear, and it’s one of my Greatest Strengths.
“Custom, then, is the great guide of human life. It is that principle alone which renders our experience useful to us, and makes us expect, for the future, a similar train of events with those which have appeared in the past.”